Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, werecognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and wewill respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you canin order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 01977 700025

Or write to us at Units 1 & 2, Tanshelf Industrial Estate, Pontefract, West Yorkshire, WF8 4PJ  (please request proof of receipt if posting)

Or email us at

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date toremedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader weuse Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contactWhich? Trusted traders in the first instance on 0117 4566031.